Steven B. Knack's Résumé

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CompTIA A+ 700 Series Certifacation. Lifetime Certifacation begining 2010.

Cisco CCNA I Exploration - Network Fundamantals. Completion date: Septermber, 2010.

Clinic 2263 - Microsoft Certified Desktop Support Technician Preparation. Completion date: October, 2010.

Clinic 10125 - Whats New in Windows 7 for Consumers. Completion date: September, 2010.

Clinic: 10088 - What's new in Windows 7 for Information Workers. Completion date: September, 2010.

Clinic: 10077 - Whats new in Windows 7 for IT Professionals. Completion date: September, 2010.

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Steven B Knack
Delavan, WI. 53115 | 262.725.1163 |
To obtain a position that will further utilize my strengths to increase efficiencies throughout the company.
2008 - Current
SBK Computer Solutions - Delavan, WI.
Computer Repair/Support & Network Specialist | Web Design

• Takes responsibility for diagnosing and repairing various computer issues.
• Provides one to one assistance and troubleshooting with customers and other employees.
• Designs and implements World Wide Web pages, (websites).
• Identifies and removes various viruses and malware from computer systems.

2009 - Current
Gateway Technical College - Elkhorn, WI.
Technical Assistant

• Takes responsibility for classroom technical support and troubleshooting technical issues.
• Provides one to one assistance and troubleshooting with network operating systems.
• Resource person for Windows XP, Windows 7 and Windows Server 2003 operating systems.
• Completed Official Windows 7 Microsoft Training classes and obtained Official Microsoft certificates for IT Professionals, Information Workers, Consumers, and Desktop Support Technician.

2005 - 2008
Hudapack - Elkhorn, WI.
Quality Control | Extrusion Operator

• Preformed incoming inspection on raw materials; including completing tests to ensure material was as specified.
• Responsible for building outbound loads, running material through furnace/draw, preparing invoices, bill of ladings, and shipping final product.
• Performed preventive maintenance.
• Involved in problem solving all issues related to quality control.
• Duties included running a wide variety of heat treating and draw furnaces.
• Maintained 6 furnaces and 8 draws to ensure they were operating continuously for maximized efficiency.
• Worked on new products to create specifications on proper furnace temperatures needed to temper the products in the draw furnace.

2009 - 2011
Gateway Technical College - Elkhorn, WI.
Degrees | Accomplishments

• IT - Computer Support Specialist
• IT - Network Specialist
• Active member of G-CPU.
• Active member of the National Society of Leadership ans Success.
• 5x Deans List
• 4.0 Programs GPA.

2010 - Current

• CompTIA A+ 700 Series
• CCNA Network Fundamentals
• Microsoft Windows 7 IT Professionals
• Microsoft Windows 7 Consumers
• Microsoft Windows 7 Information Workers
• Microsoft Certified Desktop Support Technician Preparation